Free to use. You only pay when you get paid
No subscription, no per-member fee, no tiers to compare. We take a share of the revenue you collect — never more than 3% — and nothing at all in a quarter where you collect nothing.
Free to use
per month, forever
Every feature, every member, every admin seat.
No subscription, no setup fee, no per-seat charge, no minimum. Nothing is locked behind a tier, because there are no tiers.
When you get paid
of revenue you collect
Never more than 3% — often less.
Applied to dues, event registrations, and donations you collect through the platform. Three percent is the ceiling, not a starting point.
If you earn nothing
owed, no exceptions
A quiet quarter costs you nothing.
No revenue means no invoice. Run a free club for a year and never pay us a cent — the account stays open and the data stays yours.
What it actually costs, on one payment
Our fee and Stripe's fee are separate things. Stripe's cut goes to Stripe — we never mark it up, and we'd rather show you the whole sum than let you find it on a statement.
- No monthly minimum to hit first
- No fee on cash, checks, or grants you handle offline
- No setup, cancellation, or export fee
- Member Commander
- 3% platform fee
- Stripe processing
- 2.9% + 30¢, paid to Stripe
No tiers to outgrow
There is one version of Member Commander and you already have all of it. Nothing unlocks later, because nothing is locked now.
Our incentive matches yours
We get paid more only when your dues, events, and donations bring in more. A bad year for you is a bad year for us.
Nothing to cancel
No contract, no notice period, no exit fee. Export everything to CSV and close the account the same afternoon.
All of it. On the free account.
This is the complete list, not the top tier of one. There is no column to the right of this with more things in it.
Members & data
- Unlimited member records
- Unlimited admin seats
- Custom fields & member types
- Smart segments & saved views
- Household & corporate seats
- Duplicate detection & merge
Dues & payments
- Recurring dues & auto-renewal
- Failed-card retries & dunning
- Prorated upgrades & grace periods
- Invoices, POs & check reconciliation
- Donations, store & sponsorships
- Payouts direct to your bank
Engagement
- Unlimited email campaigns
- Automation journeys
- Events & registration
- QR check-in & badge printing
- Digital wallet member cards
- Member portal & directory
Scale & governance
- Unlimited chapters & committees
- Chapter revenue splits
- Retention & LTV analytics
- REST API & webhooks
- SAML single sign-on & SCIM
- Sandbox environment
Service
- Email, chat & phone support
- Screen-share training
- Free data migration
- Onboarding call
- Scheduled board reports
- CSV export of everything
What you give up by staying put
Most organizations we talk to are on a legacy AMS they signed for three years, or a spreadsheet-and-form-tool stack held together by one very patient volunteer.
| Member Commander | Legacy AMS | Spreadsheets + Forms | |
|---|---|---|---|
| Time to go live | Under 2 weeks | 3–6 months | Already live, already painful |
| Renewals | Fully automated with dunning | Automated, extra module | Manual reminders |
| Cost to start | $0 — free, no card | $3k–$20k/year up front | Free-ish, then your weekends |
| What you pay | Up to 3%, only on revenue you collect | Annual licence whether you use it or not | Per-form and per-payment fees |
| Digital member cards | Included, wallet-native | Add-on or none | Not possible |
| Data migration | Included, free | $5k–$25k project | Copy and paste |
| Contract | None — leave any time | Annual, auto-renewing | None |
Organizations that stopped fighting their software
Associations, chambers, clubs, museums, and nonprofits running their entire membership operation on Member Commander.
We moved 3,400 members over a weekend and sent our first automated renewal series on Monday. Renewal rate went from 71% to 88% in one cycle.
I inherited a shoebox of checks and a spreadsheet with four tabs named 'FINAL'. Now dues just arrive and I get a monthly summary I forward to the board.
Directory upgrades pay for the platform four times over. Members can see their own listing traffic, so renewal is an easy conversation.
Wallet passes ended the 'is this person still a member?' question at our front desk. Front-of-house scans, sees green, moves on.
The chapter rollup is the thing. Fourteen chapters, one report, and no more asking regional volunteers to send me a spreadsheet.
Support answered on a Sunday during our conference. That alone was worth switching for.
The fine print, in plain language
Everything we'd want to know before putting our members' dues through someone else's software.
Is it really free to start?
Yes. Create an account, import your members, build your portal, and send your first renewal campaign without entering a card. There is no trial clock, because there is no trial — the free part doesn't expire.
What exactly does the 3% apply to?
Revenue you collect through Member Commander: membership dues, event registrations, donations, and store orders. It never applies to money you take outside the platform — cash at the door, a check mailed to your office, or a grant wired to your bank.
Why 'never more than 3%'?
Three percent is the ceiling we hold ourselves to, not an opening offer. Some organizations and some revenue types come in under it. Nobody comes in over it, and we don't raise it on you mid-year.
What about payment processing fees?
Stripe charges its standard rate — currently 2.9% + 30¢ for cards, 0.8% capped at $5 for ACH — and that money goes to Stripe, not to us. On a $100 payment you'd see $3.00 to Member Commander, $3.20 to Stripe, and $93.80 in your account.
So what's the catch for a large organization?
Honestly, at very high volume a percentage can cost more than a subscription would have. If you're processing millions a year, tell us — we'd rather agree a rate that works than have you discover the math later and leave.
Do we own our data?
Always. Export everything — members, payments, events, emails — to CSV at any time, no request required. If you leave, you take the whole file with you and owe nothing on the way out.
It costs nothing to find out
Create an account, import your member list, and send a real renewal. You won't be asked for a card, and if the money never comes in, neither does an invoice.
No credit card · Free migration · Never more than 3% when you get paid