We built this because we needed it first
Member Commander started as an internal tool at a trade association that had outgrown its spreadsheets and couldn't stomach a $40,000 AMS quote.
We get paid when you do
The platform is free. Our only revenue is a share of what you collect, capped at 3% — so a quiet year for you is a quiet year for us. No licence, no module upsell, no three-year contract renewing itself while you're not looking.
Built for the volunteer, not the consultant
If a new treasurer can't take over in an afternoon, we designed it wrong. Every workflow assumes the person using it has a day job.
Your data is yours, permanently
Export everything to CSV at any moment, without asking. If you leave, you leave with the whole file and no exit fee.
Support by people who've done the job
Our support team is staffed by former association and chamber staff. They've reconciled the checks. They know what you're asking.
Seven years, no acquisition, no pivot
We've stayed independent on purpose. It's the only way to keep promising that your price won't jump the year after a funding round.
The spreadsheet that broke
Our founders were running a 2,000-member trade association on a spreadsheet, a form builder, and a payment link. Renewal season took six weeks and one nervous breakdown.
First hundred organizations
Built as an internal tool, then handed to five peer organizations who refused to give it back. The waitlist made the decision for us.
Wallet cards and chapters
Museums wanted scannable passes. National associations wanted chapter roll-ups. Both shipped in the same year and doubled our customer base.
6,200 organizations
Still independent, still no outside pressure to raise prices or bolt on a per-seat fee. $430M in dues and donations processed to date.
Member data, handled like it matters
You hold names, addresses, payment methods, and sometimes a lot more. Here's exactly how we treat it.
SOC 2 Type II
Independently audited annually; report available under NDA.
Encryption
TLS 1.3 in transit, AES-256 at rest, keys rotated quarterly.
GDPR & CCPA
Built-in subject access export and right-to-erasure tooling.
PCI DSS
Card data never touches our servers — tokenized through Stripe.
Backups
Encrypted daily snapshots, 35-day retention, quarterly restore drills.
Access control
Role-based permissions, mandatory 2FA for staff, full audit logs.
Working here
Fully distributed across nine time zones, four-day summer weeks, and a support rotation that everyone — including engineering — takes a turn on. We hire people who have worked inside a membership organization, or who are willing to spend their first month acting like they do.
Come see whether we're telling the truth
Create a free account, or get on a call with someone who has actually run renewal season. Both cost nothing and neither involves a procurement process.
No credit card · Free migration · Never more than 3% when you get paid